Product Warrranty
Warranty Coverage



Eubiq Pte Ltd (“Eubiq”) warrants to the end-user of the product (“the Customer”) that the product will be free from defects in materials and workmanship under normal use from the date of retail purchase by the original end-user purchaser (“Warranty Period”).




If a hardware defect arises and a valid claim is received by Eubiq within the Warranty Period, at its option, Eubiq will either:

i. repair the hardware defect at no charge, using new or refurbished replacement parts; or
ii. exchange the product with a product which is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or
iii. replace the defective product with a new or refurbished product of equivalent value at the time the hardware defect is discovered and reported.



A replacement product or part provided by Eubiq in accordance with Clause 2 above will assume the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever being of longer duration.




When a product or part is exchanged or a refund is given in accordance with Clause 2 above, the replaced or refunded item (whichever is applicable) must be returned to Eubiq and becomes Eubiq’s property.

Obtaining Warranty Service



The Customer should access and refer to Eubiq’s website at for a list of Eubiq authorised dealers to contact for warranty service.




All requests for warranty service must be made within the Warranty Period, and be accompanied by the original dated proof of purchase.




The Customer will be responsible for all shipping and handling charges incurred for the return of the product and/or part(s) to Eubiq and/or Eubiq’s authorised dealers. The product and/or part(s) must be packaged appropriately to ensure safe shipment, and Eubiq is not liable for any damage resulting from insufficient or poor packaging.

Exclusions and Limitations



This Limited Warranty only applied to hardware products manufactured by or for Eubiq that can be identified by the “Eubiq” trademark, trade name, or logo affixed thereon. This Limited Warranty does not apply to any non-Eubiq products from third parties. Any warranty for non-Eubiq products from third parties shall be provided by manufacturer and/or supplier of the product(s).




This Limited Warranty excludes:

i. damage arising out of normal wear-and-tear
ii. damage caused by accident, abuse, misuse, neglect, omission, improper installation and/or failure to follow instructions relating to the product’s use;
iii. damage caused by flood, fire, earthquake, power changes, other hazards and/or acts of God;
iv. damage caused by operating the product outside the permitted or intended uses described by Eubiq;
v. damage caused by service carried out by anyone who is not a representative of Eubiq or Eubiq’s authorised dealer;
vi. damage caused by unauthorised attempts to open, repair and/or modify the product;
vii. damage caused by use with non-Eubiq products, if such damage is caused by the non-Eubiq product.



To the extent permitted by law, this Limited Warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory, express or implied. Eubiq specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against hidden or latent defects, in so far as is permitted by applicable law. If Eubiq is unable to lawfully disclaim statutory or implied warranties, then to the extent permitted by law, all such warranties shall be limited in duration to the Warranty Period of this Limited Warranty and to repair or replacement service as determined by Eubiq in its sole discretion.




Except as provided in this Limited Warranty and to the extent permitted by law, Eubiq’s liability is limited to direct damages. Eubiq shall not be liable for indirect, punitive, special, consequential, or incidental damages, and damages and losses such as loss or corruption of data or business information, damages to database(s), loss of profits, loss of use, or interruption of business, even if Eubiq is advised of the possibility of such damages and losses and regardless of whether such damages and losses had been within Eubiq’s contemplation (whether actual, reasonable, subjective, objective, or otherwise).

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